Terms and Conditions of Purchase and Sale in the Online Store

Terms and Conditions for the Purchase and Sale of Goods on the E-shop www.sportpoint.lt

The Terms and Conditions for the Purchase and Sale of Goods on the e-shop www.sportpoint.lt (hereinafter “Terms”) are an integral and mandatory part of the purchase and sale contract concluded between UAB Sportpoint, company code 303035753 (hereinafter “Seller”) and the Client (hereinafter “Buyer”). These Terms introduce the conditions for purchasing goods and services (hereinafter “Goods”) and define the rights and obligations of the Seller and Buyer (hereinafter “Parties”) related to the purchase and sale of Goods on the e-shop www.sportpoint.lt (hereinafter “e-shop”).

Before placing an order (hereinafter “Order”) on the e-shop, please read these Terms carefully and ensure you fully understand them.
 

Please note that by completing the Order, the Buyer must agree to these Terms. Should the Buyer refuse to do so, it is not possible to place an Order.

General Provisions

The purchase and sale contract may be concluded by legal entities as well as by natural persons over 14 (fourteen) years of age, each individually referred to as the Buyer.
 

By agreeing to these Terms, the Buyer confirms that he or she is legally entitled to purchase Goods from the e-shop.
 

The Buyer indicates his/her consent to these Terms by reviewing them in the e-shop account and ticking the box stating “I have read and agree to the terms and conditions for the purchase and sale of goods.” The agreed Terms constitute a legal document that sets out the rights and obligations of the Buyer and the Seller, the conditions for the acquisition and payment for the Goods, the rules for delivery and returns, the liabilities of the Parties, and other conditions related to the purchase and sale of Goods on the e-shop.
 

The purchase and sale contract is initiated when the Buyer places an Order on the e-shop www.sportpoint.lt and accepts the current version of these Terms along with the Seller’s Privacy Policy governing the protection and use of personal data in UAB Sportpoint’s activities.

Purchasing Goods – Placing an Order

The Buyer can purchase Goods on the e-Shop either by registering (i.e., by entering a registration name (email) and password) or without registration.
 

The prices of Goods on the e-Shop are indicated in euros, including the applicable VAT at the time of purchase.
 

When ordering Goods via the e-Shop, the Buyer must provide the personal data required for proper Order fulfillment as specified in the Privacy Policy.
 

An Order is considered submitted when the Buyer creates a shopping cart with a minimum value of €10, completes all required steps, and clicks the “Order” button. At that point, the Order is transmitted to the Seller and a confirmation is sent back to the Buyer along with the applicable Terms.
 

The purchase and sale contract is deemed concluded and a VAT invoice is issued when either:

• The Seller receives the payment into its designated bank account, or
• The Buyer chooses to pay upon collection of the Goods.

The Buyer agrees that an electronic VAT invoice detailing the ordered Goods will be sent to the email address provided.
 

If the Order is not paid, the purchase and sale contract is considered not concluded, the Order will not be executed, and the Goods will not be reserved for the Buyer. If the Seller does not receive payment according to the Order registered in its system, the Seller may contact the Buyer to clarify the payment circumstances.
 

In exceptional cases, if the Seller is unable to provide the paid-for Goods due to their unavailability in stock, the Seller will immediately inform the Buyer and propose possible solutions (e.g., delivering an equivalent product, partial fulfillment if multiple Goods were ordered, etc.). If the Buyer does not agree to any of the Seller’s proposals, the Order will be canceled and a credit note will be issued, with the Seller refunding the payment to the Buyer within 14 (fourteen) days.

Payment

When paying for an Order, the Buyer may choose from one of the following payment methods:

• Electronic banking;
• Credit cards;
• Cash or card payment upon delivery/collection;
• Any other payment methods indicated on the e-shop.

The Buyer is granted a 24-hour period to complete the payment for the Order, starting from the moment the Seller sends the VAT invoice, except for Goods marked with “Limited Quantity,” which must be paid immediately. If the Seller does not receive payment into its designated bank account within this period, it may assume that the Buyer has declined to enter into the purchase and sale contract and may cancel the Order and issue a credit note.

Delivery of Goods

When placing an Order, the Buyer may choose one of the following available delivery methods:
In-Store Collection:

• Collect the Goods at the Sportpoint store, located at J. Jasinskio g. 14A, 01112 Vilnius. Once the Buyer receives a notification from the Seller that the shipment is ready, the Goods must be collected within 7 (seven) business days from the time of notification. A valid photo ID must be presented when collecting the Goods.
• Home Delivery Service:
• The Buyer agrees to provide an accurate delivery address and personally receive the Goods. A valid identification document must be provided upon receipt. If the Buyer is unable to personally accept the delivery, and the Goods are delivered to the specified address, the Buyer shall have no right to claim from the Seller that the Goods were delivered to the wrong person.
• Parcel Locker Delivery Service.

All delivery methods and their corresponding fees are detailed in the Delivery section.

The Seller provides the Goods to the Buyer based on the preliminary timeframes indicated on the e-Shop. In exceptional cases, delivery may be delayed due to unforeseen circumstances beyond the Seller’s control. The Seller is not liable for delays in delivery if the Goods are not provided or are provided late due to the fault of third parties (unrelated and/or independent of the Seller) or circumstances attributable to the Buyer.
 

The risk of accidental damage or defects passes to the Buyer at the moment the Goods are handed over to the Buyer.
 

If the Buyer fails to collect the Goods within the specified timeframe or if the Goods cannot be delivered to them, the Seller or its representatives will attempt to contact the Buyer regarding an alternative delivery time and/or method. If the Buyer still does not collect the Goods or if delivery remains unsuccessful, the Goods will be returned to the Seller and a Credit Note issued, with the Buyer receiving a refund for the Goods (less any bank fees applicable to the Seller for bank transfers and any delivery charges, if applicable). The Seller will process the refund immediately, but no later than 14 (fourteen) days.

Quality Guarantee of Goods

The specifications of the Goods sold on the e-Shop are provided in the product description accompanying each item. The Goods are considered to be of satisfactory quality and in accordance with the purchase and sale contract if:

• The Goods conform to the description provided by the Seller.
• The Goods are suitable for the purposes for which such types of products are normally used.
• The Goods meet the quality standards typically expected for products of the same kind, as reasonably anticipated by the Buyer based on the nature of the product and the public statements made by the manufacturer, its representative, or the Seller (including advertising and labeling) regarding the specific features of the product.

When issuing a VAT invoice to the Buyer, the Seller grants the Goods a quality guarantee valid for a period defined by the Civil Code of the Republic of Lithuania, except in cases where quality defects are discovered after the transfer of the Goods to the Buyer due to:

• Improper care and/or misuse of the Goods;
• Natural wear and tear from intensive use, including minor repairs required for details (e.g., faded prints, logos, glossy details, worn insoles, etc.) that do not affect the intended use;
• Damage to the shoe upper caused by the Buyer’s foot anatomical characteristics or contact with physical obstacles (e.g., bumping, dislocated toe, cuts, abrasions, etc.);
• Natural wear or mechanical damage to watches, or instances where usage guidelines were not followed;
• Faults due to third-party actions or force majeure.

If the Buyer wishes to file a complaint regarding a defective or incomplete product, they may do so at the Sportpoint store, located at J. Jasinskio g. 14A, 01112 Vilnius, or by email using the address provided at the end of these Terms. When submitting a complaint, the Buyer must complete the Goods Return Form, indicate the VAT invoice number for the purchased Goods, and provide details of the defect, missing part, or any quality discrepancies, including:

• A written description of the defect, signs of damage, or missing component, and the circumstances under which the defect or quality discrepancy was observed;
• Any additional evidence, e.g., photographs of the Goods or the defect (if it is a mechanical damage that can be photographed), etc.;
• An indication of how the Buyer would like the issue to be resolved.

Upon receiving a complaint regarding non-compliance with quality standards, the Seller may request additional information from the Buyer to properly assess the complaint and prepare a reasoned written response outlining the decision and intended actions. The response will be provided within 14 (fourteen) days from the date of receiving the complaint.
 

If a quality discrepancy is confirmed, the Seller will take steps to remedy the defect and repair the Goods; if this is not possible, the Seller will replace the Goods with new ones.
 

The Buyer does not have the right to cancel the purchase and sale contract if the Goods have been used, provided that the quality discrepancy is remedied within a reasonable timeframe.
 

The Buyer is entitled to request a proportional reduction in the price or cancellation of the purchase and sale contract if:

• The deficiency in the Goods is material;
• The defect recurs despite the Seller’s efforts to ensure quality;
• The Seller has indicated, or it is evident from the circumstances, that they will not be able to ensure the appropriate quality within a reasonable period or that doing so would cause significant inconvenience to the Buyer;
• The Seller does not repair or replace the Goods;

The Buyer cancels the purchase and sale contract due to unsatisfactory quality, and upon the Seller receiving the returned Goods as proof of proper dispatch, the Seller issues a Credit Note and refunds the Buyer’s payment, including any delivery charges paid by the Buyer, promptly but no later than 14 (fourteen) days.

Exchange of Non-Conforming Goods

If the Buyer receives Goods that do not correspond to the Order, the Buyer must inform the Seller as soon as possible by email (using the contact details provided at the end of these Terms). The Seller is obligated to collect the non-conforming Goods and replace them with appropriate ones. In cases where the Seller is unable to provide the required Goods, the Seller will issue a Credit Note and refund the Buyer’s payment, including any delivery charges paid, promptly but no later than 14 (fourteen) days.

Cancellation of the Purchase and Sale Contract

The Buyer has the right to notify the Seller of their wish to cancel the purchase and sale contract and return the Goods within 21 (twenty-one) days, except for the exclusions provided by Article 6.228 of the Civil Code of the Republic of Lithuania, and to receive a refund of the amount paid, including delivery charges.
In such cases, the Buyer is responsible for the direct costs of returning the Goods.
 

To cancel the contract, the Buyer may notify the Seller via email at the address provided at the end of these Terms and/or deliver the Goods to the Sportpoint store at J. Jasinskio g. 14A, 01112 Vilnius, along with a completed Goods Return Form.

Please note that individually customized (marked) Goods and gift vouchers are not accepted for returns or exchanges.
 

The Buyer is responsible for ensuring that the returned Goods are clean, with authentic labels, protective bags, and in the original packaging, and that they are not worn or otherwise used in a manner that might reduce their value.
 

The Buyer is liable for any reduction in the value of the Goods resulting from actions not inherent to the nature, properties, and function of the Goods, and the Seller reserves the right to unilaterally reduce the refund amount in proportion to such depreciation, providing an explanation to the Buyer.
 

Upon receiving the returned Goods and assessing their condition, the Seller will issue a Credit Note and refund the Buyer’s payment promptly, but no later than 14 (fourteen) days.

Seller’s Rights and Obligations

The Seller shall make every effort to provide conditions that allow the Buyer to fully benefit from the services offered by the e-shop.
 

The Seller is committed to respecting the Buyer’s privacy and will process the Buyer’s personal data in accordance with the Privacy Policy (link provided) and the legal requirements of the Republic of Lithuania.
 

The Seller agrees to comply with the requirements set forth in these Terms.
 

The Seller has the right to contact the Buyer using the telephone number or email address provided in the Order to resolve any uncertainties regarding the execution of the Order.
 

The Seller reserves the right to cancel the Buyer’s Order without prior notice if the Buyer fails to pay the amount indicated on the VAT invoice within 24 hours.
 

The Seller reserves the right to change, suspend, or terminate certain functions of the e-Shop or parts thereof, as well as to modify the layout of its elements.
 

In the event of significant changes to the terms of service (e.g., market conditions, changes in legislation, etc.), the Seller reserves the right to change the scope or manner of providing services on the e-shop, suspend or terminate the provision of some or all services, or charge fees for services or portions thereof.

Buyer’s Obligations and Responsibilities

The Buyer agrees to provide only accurate and complete information necessary for the execution of the purchase and sale contract and is obligated to update that information in a timely manner.
 

The Buyer agrees to use the e-Shop honestly and fairly, and not to harm its operation or stability. Should the Buyer fail to comply with this obligation, the Seller reserves the right, without prior notice, to restrict or suspend (terminate) the Buyer’s access to the e-Shop and shall not be liable for any losses arising from such actions.
 

Upon concluding the purchase and sale contract, the Buyer must pay for the Goods and accept them in accordance with the procedures set forth in these Terms.
 

Before using the Goods, the Buyer is obliged to inspect them and ensure that the received Goods are those that were ordered.
 

The Buyer must comply with these Terms and all applicable legal requirements of the Republic of Lithuania.
 

The Buyer is responsible for all actions taken while using the e-Shop.
 

A registered Buyer on the e-Shop is responsible for maintaining the confidentiality of their login credentials and/or preventing their unauthorized disclosure. If a third party uses the e-Shop’s services by logging in with the Buyer’s credentials, that person is deemed to be the Buyer.
 

The Seller is not liable for any losses arising from the Buyer’s failure to review these Terms, the Privacy Policy, or any other provided information, even if the opportunity to do so was given.
 

The Seller shall not be liable for any breach or delayed performance of obligations arising from the purchase and sale contract if such breach or delay is due to circumstances beyond the Seller’s control.

Communication of Information

The Seller will send all communications related to these Terms and the Privacy Policy to the email address provided by the Buyer during registration or at the time of placing an Order, or via SMS to the phone number provided.
 

The Buyer may contact the Seller by email at [email protected] or by phone at +370 616 85333.

Final Provisions

These Terms and the relationships between the Parties under these Terms are governed by the laws of the Republic of Lithuania and shall be interpreted in accordance with Lithuanian law.
 

Any dispute, disagreement, or claim arising from these Terms or related to their violation shall be resolved amicably or through negotiations, and if the Parties cannot reach an agreement, the matter will be resolved in accordance with the applicable legal procedures of the Republic of Lithuania.
 

The Seller shall not be held liable for any failure or delay in the performance of its obligations under the purchase and sale contract if such failure or delay is due to force majeure circumstances.
 

Complaints or claims regarding Goods purchased through the e-Shop may be submitted to the State Consumer Rights Protection Authority (address: Vilniaus g. 25, 01402 Vilnius; email: [email protected]; phone: +370 85 2626751; website: www.vvtat.lt) or by completing the complaint form on the European Commission’s ODR platform at http://ec.europa.eu/odr/.

Seller

UAB Sportpoint
J. Jasinskio g. 14A, 01112 Vilnius
Email: [email protected]
Phone: +370 616 85333