Returns

[email protected] | +370 616 85333
Contact us if you have any questions regarding the returns process.

21-DAY MONEY BACK GUARANTEE – FREE RETURNS IN LITHUANIA.

Not satisfied with your order or does it not meet your expectations? Return the goods within 21 days of purchase. All orders over €49 in Lithuania can be returned free of charge if you choose our Omniva partners for the return.

For orders valued under €49, the return fee is €3. This amount will be deducted from the refund for the returned goods.

RETURNS PROCESS

1. You can return the goods within 21 days of purchase.
2. Pack the goods so that they are protected during the return.
3. Follow the steps below to return your goods via an Omniva parcel locker.
   

   OMNIVA PARCEL LOCKER

   1 - fill in the Omniva return form

   2 - you will receive a return code via SMS

   3 - enter the received code at the nearest Omniva parcel locker

   4 - affix the printed label from the parcel locker onto your package

   5 - place your return package into the parcel locker

4. Returning goods to us may take several business days.
5. Once we have inspected the returned goods, we will refund your payment. Typically, the process takes 1–5 business days from the date we receive the return.

You can also return goods by delivering them to our Vilnius store at J. Jasinskio g. 14A. You can find our store hours here.

IMPORTANT! All returns must be delivered to our store. We do not accept returns via parcel lockers. Our Omniva return method delivers packages from the parcel locker to our store.

RETURN CONDITIONS: What You Need to Know Before Returning Goods

• Only products that are in new, unused condition can be returned. Used or washed items are not eligible for exchange or return.
• Products showing signs of use or damage are not eligible for exchange or return.
• The packaging and labels are part of the product. Returned goods must include the original labels and packaging. Shoe boxes must be placed inside an additional box to ensure protection during return. We reserve the right to refuse returns of items with damaged or missing packaging.
• Exceptions: individually customized (marked) products and gift vouchers are not accepted for return or exchange.
• If possible, please use our box for returning items (if you received the package in one).

RETURN OF DEFECTIVE/DAMAGED GOODS

We apologize if you received a product that is unsatisfactory or defective. Please contact us at [email protected] and include the following information so that we can exchange the product or refund your money:

1. Your purchase receipt or the email address used to place the order;
2. Describe the defect, its location, and the circumstances under which it occurred;
3. Provide several photos of the product: 1. a close-up of the defect; 2. a wider shot showing the entire product; 3. if it’s footwear, additionally include photos of both the upper and the sole of the shoes.

This information is required to assess the defect. Once provided, we will contact you with further instructions.

REMINDER FOR RETURNING DEFECTIVE GOODS:

• Claims for defective goods can be made within 24 months.
• If you notice a defect, please inform us immediately. Continued use of the product may make it difficult to determine the cause of the defect.
• Natural wear and tear, including minor repairs required for details (e.g., faded prints, logos, shiny details, worn insoles, etc.) that do not affect the intended use, is not considered a defect.
• Assessing a defect may take up to 14 days.
• A physical inspection of the product may be required to assess the defect.
• If a defect is confirmed, we will remove the defect, exchange the product, or refund your payment.

FAQ

In which cases is returning goods free of charge/paid?

You can return goods free of charge in the following cases:

• Within 21 days, orders over €49 can be returned free of charge if you choose our partners Venipak or Omniva.
• In all cases where the delay in delivery is due to our error – Sportpoint’s fault.
• In all cases where the purchased product is confirmed as defective.

Returning goods is subject to a fee in the following cases:

• For orders with a value under €49. If you choose our partners Venipak or Omniva for the return, the fee is €3. This amount will be deducted from the refund for the returned goods.
• All other return methods not specified in our return policy are at the Buyer’s expense.

Within what time can goods be returned?

All new, unused products can be returned within 21 days. The goods must be returned complete with all packaging intact, preserving the original appearance.

Products that are defective or damaged can be returned within 24 months.

Is it necessary to have a purchase receipt when returning goods?

No receipt is required if you are a registered client in our system and purchased the goods in your name, as this allows us to locate the transaction. In all other cases, we will ask for a purchase document – either an invoice or a receipt.

When will the refund for returned goods be issued?

Once we have inspected the returned goods, we will refund your payment. Typically, the process takes 1–3 business days from the date of return. In cases where there are concerns about the quality of the goods, the refund process may take up to 14 days.

Can goods be returned by delivering them to the Sportpoint store?

Yes, products ordered through the e-shop can be returned by delivering them to the Sportpoint store. For a faster process, please bring the completed Goods Return Form with you.

Can goods be returned to a parcel locker near the Sportpoint store?

No, we do not accept packages returned to parcel lockers; such shipments will be returned to you. All shipments must be delivered directly to the Sportpoint store. Our Omniva return method delivers shipments from the parcel locker to our store.

Can I exchange a purchased product for another or change the size if it doesn’t fit?

Yes, you can exchange the product if you visit the Sportpoint store and select an alternative. In all other cases, please initiate a return and place a new order for the desired product.

Return information is provided in the e-shop’s Terms and Conditions for purchasing goods.