Returns
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[email protected] | +370 616 85333
Need help with your return? We’re here to assist—just get in touch.
BEFORE YOU START A RETURN
- You have 21 days from the purchase date to send items back.
- Products must be unworn, unwashed and in absolutely new condition.
- Original box and swing-tags are part of the item and must be intact.
- Please pack the goods securely. Shoe boxes must be placed inside a second box so they don’t get damaged in transit.
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Exclusions: personalised items (name/number print, etc.) and gift cards cannot be returned.
LITHUANIA — FREE RETURNS
- Return shipping is free within 21 days of purchase.
- You can use Omniva Lockers, Venipak Lockers / courier or bring the parcel to our Sportpoint store.
Return via Omniva Locker 1 – Fill in the Omniva return form 2 – Receive your return code by SMS 3 – Enter the code at any Omniva locker 4 – Drop the parcel in the locker. No need to attach the label – the courier will take care of it. 5 – Once we receive it (1–3 business days) we’ll email you and refund within 1–5 business days Return via Venipak Locker / Courier 1 – You will find a return label in the box 2 – Attach the label to the parcel 3 – Drop it at any Venipak locker 4 – Or book a courier pick-up on +370 700 55221 5 – After we receive the parcel (1–3 business days) we’ll email you and refund within 1–5 business days
Prefer to bring it yourself?
Sportpoint Store
J. Jasinskio g. 14A, 01112 Vilnius
+370 616 85333If you use another carrier, mark the box clearly with “RETURN”.
IMPORTANT: All returns must reach our store. Parcels left in lockers will not be collected.
LATVIA — RETURNS
- Return period: 21 days.
- Omniva locker return fee: €4 (deducted from your refund).
- You can also return via any carrier directly to our store address above.
Omniva Locker – €4 deducted from refund 1 – Fill in the Omniva LV return form 2 – Receive return code by SMS 3 – Enter code at any Omniva locker 4 – Drop the parcel in the locker. No need to attach the label – the courier will take care of it. 5 – Refund after parcel is received (processing 2–4 + 1–5 business days)
Ship-back address – see Sportpoint Store above.
IMPORTANT: All returns must arrive at our store. Parcels left in lockers will not be collected.
ESTONIA — RETURNS
- Return period: 21 days.
- Omniva locker return fee: €5 (deducted from your refund).
- You may also return via any carrier directly to our store address above.
Omniva Locker – €5 deducted from refund 1 – Fill in the Omniva EE return form 2 – Receive return code by SMS 3 – Enter code at any Omniva locker 4 – Drop the parcel in the locker. No need to attach the label – the courier will take care of it. 5 – Refund after parcel is received (processing 3–5 + 1–5 business days)
Ship-back address – see Sportpoint Store above.
IMPORTANT: All returns must arrive at our store. Parcels left in lockers will not be collected.
FAULTY OR DEFECTIVE ITEMS
Sorry if something isn’t right. Email us at [email protected] with:
- Receipt or the buyer’s email used for the order.
- Description of the defect, where it is and how it was noticed.
- Photos: close-up of the defect, full product view and, for shoes, both uppers and outsoles.
This information lets us assess the issue. We’ll then get back with next steps.
DEFECT RETURNS GUIDELINES
- You can claim for manufacturing faults within 24 months of purchase.
- Please let us know as soon as you notice the defect; continued use may make assessment impossible.
- Normal wear & tear (e.g. scuffs, worn logos, insoles) is not considered a defect.
- Assessment can take up to 14 days and may require inspection of the actual product.
- If the defect is confirmed, we’ll repair, replace or refund at our expense.
